Privacy Policy
Last updated: April 14, 2026
1. Information We Collect
When you use Chillead, we collect information you provide directly, such as your name, email address, company name, and phone number when you create an account, contact us, or request a demo. We also collect usage data such as pages visited, features used, and session duration to improve our platform and your experience.
2. How We Use Your Information
We use your information to provide, maintain, and improve the Chillead platform; communicate with you about your account, updates, and promotional offers; process transactions and send related information; respond to customer support requests; and analyze usage patterns to enhance our services.
3. Data Storage & Security
Your data is stored on secure servers with industry-standard encryption at rest and in transit (TLS 1.3). We implement role-based access controls, regular security audits, and automated threat monitoring. Multi-tenant isolation ensures your business data is completely separated from other accounts.
4. Data Sharing
We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our platform (hosting, analytics, payment processing), subject to strict data processing agreements. We may also disclose information when required by law or to protect our rights.
5. Cookies & Tracking
We use essential cookies to maintain your session and preferences. Analytics cookies help us understand how you use our platform. You can control cookie preferences through your browser settings. Our platform supports per-tenant tracking pixel configuration (Meta, Google Analytics, TikTok) for white-label customers.
6. Your Rights
You have the right to access, correct, or delete your personal data. You can export your data at any time through the platform settings. To exercise these rights or for any privacy-related questions, contact us at privacy@chillead.com.
7. Data Retention
We retain your account data for as long as your account is active. Upon account cancellation, your data is securely deleted within 30 days, unless retention is required by law. You may request immediate deletion by contacting our support team.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes via email or through a notice on our platform. Your continued use of Chillead after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at privacy@chillead.com or write to us at Chillead Technologies.