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πŸ“ž FEATURE DEEP DIVE

Auto-Dialer

The built-in power dialer that competitors charge $50-150 extra for

Chillead's auto-dialer is included in every plan starting at $49/month with no per-user fees.

Every other platform makes you buy a separate dialer. Aircall charges $30/user/month. Five9 costs $175/month. PhoneBurner runs $149/month. And none of them talk to your CRM, your dispatch board, or your invoice system without custom integrations. Chillead includes a full power dialer in every plan - with call recording, AI transcription, VoIP number porting, and on-screen call scripts. Zero extra cost.

40-60%More calls per day vs. manual dialing
Chillead Auto-Dialer dashboard screenshot
Chillead Auto-Dialer β€” included in every plan
CORE CAPABILITIES

What auto-dialer gives your business

Power Dial Mode

Load a list of leads, hit start. Chillead auto-advances through your contacts with configurable pause times between calls, redial logic for no-answers, and skip rules for contacts who should wait. Your reps stay on the phone instead of hunting for numbers.

AI Call Transcription

Every call is transcribed by Gemini AI and turned into searchable text within minutes. Action items like 'customer wants a quote for a new AC unit' are automatically extracted and added to your task queue with the contact linked.

VoIP Number Porting

Bring your existing business phone numbers to Chillead via Telnyx porting. The onboarding wizard handles the entire FCC-compliant process. Your number transfers in 2-5 business days while your old and new systems run simultaneously - zero downtime.

Call Scripts & Objection Handlers

Build on-screen scripts that guide reps through calls. Include branching logic for common objections ('I need to think about it' -> response suggestion). New reps sound like veterans from their first shift.

Call Recording & Compliance

Every call is recorded with tamper-proof timestamps. DNC lists are enforced in real time. Time-zone restrictions are automatic based on the contact's area code. Full TCPA compliance built into the platform.

Real-Time Call Analytics

See answer rates, average talk time, outcome dispositions, and calls-per-hour for every rep. Identify top performers and coaching opportunities without guessing.

HOW IT WORKS

Get started in four steps

1

Port or Purchase a Number

Bring your existing business number via porting, or purchase a new local or toll-free number directly in Chillead.

2

Load Your Call List

Select contacts from your CRM, filter by tags or pipeline stage, or import a targeted list. DNC compliance is checked automatically.

3

Start Power Dialing

Hit start and the dialer calls through your list. Customer info appears on screen instantly. Log outcomes with one click between calls.

4

AI Handles the Rest

Every call is recorded, transcribed, and analyzed. Action items are extracted and added to your task queue. Follow-up sequences trigger based on call outcome.

Why an Integrated Dialer Changes Everything

When your dialer and CRM are separate tools, your reps spend their day switching between windows. Click 'call' in the dialer, alt-tab to the CRM to check customer history, switch back to end the call, go back to CRM to log notes. Multiply that by 80-120 calls per day.

That context switching costs 12-15 seconds per call in pure mechanical overhead, plus the cognitive cost of breaking focus. Over a full day, that adds up to 20-30 minutes of lost productivity per agent just from switching between windows.

With Chillead, the dialer lives inside the CRM. Customer data auto-populates the moment a call connects. Notes are attached to the contact automatically. When the call ends, follow-up tasks are created and email sequences can trigger without the rep doing anything extra.

AI Transcription That Actually Saves Time

Traditional call recording is useful for compliance but useless for productivity. Nobody listens to 50 recorded calls per day.

Chillead's AI transcription is different. Gemini doesn't just transcribe - it extracts structured data. After each call, you get:

- A full searchable transcript attached to the contact record
- Extracted action items ('Customer needs a quote for panel upgrade') automatically created as tasks
- Sentiment analysis flagging calls as hot, warm, or needs follow-up
- Key information (names, addresses, equipment models) auto-saved to the contact

Your reps stop taking notes. They just talk. The AI handles the rest.

Keep Your Business Number - Zero Downtime

Changing your business phone number is not an option. Your number is on your trucks, your website, your Google Business Profile, and every piece of marketing you've ever created.

Chillead supports full VoIP number porting through Telnyx. The process is straightforward: submit your current carrier info through the onboarding wizard, Telnyx handles the FCC-compliant port request, and your number transfers in 2-5 business days. During the transition, both your old and new systems ring simultaneously. When the port completes, all calls route through Chillead - same number, better system.

THE TECHNOLOGY GAP

What the competition cannot match

This is Chillead's biggest differentiator. Jobber, HouseCall Pro, ServiceTitan, Workiz, and FieldPulse do not include a dialer. You would need Aircall ($30/user/mo), Five9 ($175/mo), or PhoneBurner ($149/mo) on top of their fees - plus an integration to connect them. That means $800-2,000/month for a 10-person team just for calling capability, with data siloed between systems. Chillead includes everything at $49/mo.

FAQ

Common questions about Auto-Dialer

Is the dialer included in all plans?

Yes. Every Chillead plan includes the full auto-dialer with call recording, AI transcription, and VoIP support. There are no per-user dialer fees at any tier.

Can I port my existing phone number?

Yes. Chillead supports full VoIP number porting through Telnyx. The onboarding wizard walks you through the FCC-compliant process. Porting takes 2-5 business days with zero downtime.

How does the AI transcription work?

After each call, Gemini AI transcribes the full recording, extracts action items (quotes requested, appointments to schedule, follow-ups needed), and attaches everything to the contact record. The whole process happens within minutes of the call ending.

Does the dialer support TCPA compliance?

Yes. DNC lists are enforced in real time at the dialer level. Time-zone calling restrictions are automatic based on area code. All call recordings include tamper-proof timestamps for audit compliance.

Can I track individual rep performance?

Yes. Call analytics show answer rates, average talk time, calls per hour, and outcome dispositions per rep. You can identify top performers, spot coaching opportunities, and track team-wide trends in real time.

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